We're here to help 💚

Our Customer Experience team is always ready to assist you with order inquiries, membership accounts, subscriptions, or product-related questions.

💬 Contact us via WhatsApp

The quickest and most convenient way to get help

You can contact our team for assistance with:

📦 Order status tracking
🔄 Returns and exchanges
💳 Payments and subscriptions
🌿 Product recommendations
👤 User account assistance
❓ General inquiries

👉 Start a WhatsApp chat: +65 8095 4669

🕒 Average response time: within 24 hours

📚 Need a quick answer?

You can find immediate answers in our Help Center, which compiles information and answers to frequently asked questions, such as:

• Shipping
• Returns and exchanges
• Order tracking
• Subscription management
• Purest Perks rewards program
• Product information
• User account and login

👉 Go to Help Center

✉️ Contact us via email

If your question requires attaching documents or more detailed explanations, you can contact us via email.

👉 Email: support@thepurest.co.th

🕒 Average response time: within 24–48 hours

📍 Office Address

The Purest Co. (Thailand Office)

898/31-32 SV City Tower 2, 19th Floor
Rama 3 Road
Bang Phong Phang, Yannawa
Bangkok 10120
Thailand

Head Office (Singapore)
The Purest Co.
32 KALLANG PUDDING ROAD,
#06-05 ELITE INDUSTRIAL BUILDING I,
SINGAPORE, SG 349313

Please note: This address is for our company office, not a retail store or walk-in customer service center. For assistance, please contact us via WhatsApp or email.

💚 Thank you for trusting The Purest Co.

We are committed to providing the best service and are always happy to help you.